Service

"With US Jetting, you acquire the peace of mind of working with a network of professionals who service all your jetter needs".

Merlin Grindle, National Service Manager, provides us with an overview of what is new in service at US Jetting.

“Our service team is expanding each year as we develop our service network; as part of it, I am pleased to announce the recent addition of Jason Thompson. Based in Fort Worth, TX, Jason provides service to Texas, Arkansas, Oklahoma, New Mexico, and Louisiana. Jason brings to the company over 15 years experience servicing Plunger and Radial Piston Diaphragm pumps. Jason also has a vast working knowledge of nozzles, hoses, and accessory selection. To reach Jason with any service requirements in the Southwest states listed above, call him at 404-934-1494.

Another point of interest is our west coast expansion, which will offer Southern California customers local service in the next few months. We are excited by the new level of service we are about to offer our west coast customers.

We appreciate all our customers and are steadily progressing in the development of our national service network. Even when our machines operate in the most extreme remote locations, a phone call in most cases will help solve a service issue. We appreciate your patronage and as always our goal is to provide all our customers with the highest level of service possible.”

US Jetting offers one of the most encompassing service programs in the industry, thanks to our highly experienced team. When you acquire a jetter from US Jetting, you can be assured that you are acquiring the peace of mind of working with a leader who will stand by its products, and will support you along the way for all your jetting needs. For any service inquiry, please contact Merlin Grindle at 1-800-Jetting, ext. 36. Merlin coordinates all service efforts, and will ensure that your issue is resolved in the most expeditious and professional manner.

We invite you to meet our team:

First line, from top left to right:

Merlin Grindle, National Service Manager

Oversees the entire Service organization.

John, Northeast Service Manager

John is our Senior Service Manager, and covers all Northeastern states. John has many years of Sewer Cleaning and High Pressure maintenance.

Johnny, Southeast Service Manager

Working for many years with US Jetting delivering units on the West Coast, Johnny now services all customers in the Southeast with Andrew Schellack.

Andrew, Southeast Service Manager

Andrew first serviced our customers at the home office before deciding to meet them face-to-face for their servicing needs. Andrew covers the Southeastern states along with John Gentry.

Second line, from left to right: 

Charles, Home Office Service Manager

With access to all home office parts, paint and assembly resources, Charles is able to tackle the most intricate repairs, and even oversee the complete refurbishment of an older used jetter.